Contact Us

We are here to help with orders, shipping questions and product advice. Every message gets a reply within one business day.

Ways to reach us

• Email: info@puffezee.com — best for order questions, returns and COA requests. Include your order number if you have one.
• Live chat: use the chat bubble in the bottom corner of any page for quick questions during business hours.
• Order updates: tracking is emailed automatically once your order ships. Check your spam folder before contacting us about a missing tracking email.

What to include

For a faster answer, tell us the order number, the product name, and — if something arrived damaged or wrong — attach a photo. Damaged or incorrect items are covered by our Refund & Returns Policy when reported within 7 days of delivery.

Before you write

A lot of common questions are already answered:

• Shipping Policy — processing times, carriers, and which states we cannot ship certain products to.
• Refund & Returns Policy — what can be returned and how long you have.
• Lab Results — how to get the Certificate of Analysis for a specific batch.
• FAQ — age verification, payment methods, discreet packaging and legality.